F.A.Q.

Faq Manager

XLFURNITURE by JV FURNITURE LTD.

160 Kemp House, City Road
London EC1V 2NX, UK

+44 020 308 987 84

info@xlfurniture.co.uk

Frequently Asked Questions
Ordering and Payment
• What online payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers, and cheques. Amazon Pay.

• Can I pay by cash upon delivery? Yes, you can pay by cash upon delivery.

• Is my payment information secure? Yes, we use industry-standard encryption to protect your payment information.

• Can I change or cancel my order? You may be able to change or cancel your order if it has not yet shipped. Please contact customer service as soon as possible.

• How do I track my order? Once your order ships, you’ll be updated about the status of the shipment.

• Do your prices shown on the website Include Value added Tax (VAT)? Yes.

• Payment Methods:

        
Shipping and Delivery

XLfurniture.co.uk Delivery Methods

Delivery Methods Overview

XLfurniture.co.uk offers two delivery methods: Doorstep Delivery and Room-of-Choice Delivery.

The delivery method for each item in your order will be listed in:

  • Your order confirmation email
  • "My Orders" section (via the 'View/Edit Details' button)

Once your items are sent, we will email you with:

  • Detailed delivery instructions
  • A revised estimated delivery date
  • A tracking number to track your parcel(s)

Additionally, the carrier will contact you via email, text, or phone, depending on the delivering partner’s service level.

To provide a fast, safe, and reliable delivery service, we select the appropriate delivery method and carrier for each item on our website. It is currently not possible to choose a carrier for delivery. Deliveries typically occur Monday through Friday.

What are the Different Delivery Methods?

Small Parcel Delivery

  • When your item has been sent, we will email you with the estimated day of delivery and tracking number.
  • Delivery Location: Parcels will be delivered to your door/front door of your apartment building.
  • No Signature Required: You are not required to be home to accept the delivery.
    • If absent, the carrier may:
      • Leave the item in a safe place, with a neighbour, or at a local collection point.
      • Leave a calling card with details of where the parcel has been left.
  • Contactless Delivery:
    • The driver will take a photo of the item at your door as proof of delivery.
    • Exception: Items requiring an adult signature.

Large Parcel Delivery - Doorstep

  • When your item has been sent, we will notify you via email with the estimated day of delivery and tracking number.
  • The evening before or morning of delivery, the carrier will send additional instructions via email and/or text message, including the time window for delivery.
  • Delivery Location: Parcels will be delivered to your door/front door of your apartment building, depending on the courier’s service level.

Large Parcel Delivery - Room of Choice

  • When your item has been sent, we will email you with the estimated day of delivery and tracking number.
  • The carrier will contact you via email, text, and/or phone call with a proposed delivery date.
  • Once the delivery date is confirmed, the delivery will be scheduled accordingly.
  • The evening before or morning of delivery, you will receive an email/text with further delivery instructions and the time window for delivery.
  • Delivery Location: Parcels will be delivered to a room of your choice, subject to the courier’s service level limitations regarding flights of stairs.
  • Preparation:
    • Ensure that your home is accessible for a smooth delivery.
    • Remove any potential obstacles, fragile, or valuable objects from the delivery path.
Returns and Exchanges
• What if my furniture arrives damaged? Please inspect your furniture upon delivery and contact us immediately if there is any damage.

• Do you offer warranties? Yes, most products come with a manufacturer's warranty.
Product Information

• What materials do you use? We use a variety of high-quality materials, including solid wood, wood veneers, fabrics, and metals, MDF.

• Where are your products made? Our products are sourced from reputable manufacturers around the world.

• Do you offer customization options for size and material? Some items may be customizable. Please contact us for details.

• How do I care for my furniture? Care instructions vary by product. Please refer to the product description or contact us.

Warranty

• Do your products come with a warranty? Yes, most of our products come with a standard 2–year manufacturer's warranty.

• What does the warranty cover? The warranty typically covers manufacturing defects in materials and workmanship.

• How long is the warranty period? Warranty periods vary, but most are for 2 year. Check the product details.

• How do I make a warranty claim? Contact our customer service team to initiate a warranty claim.

Assembly

• Do you offer assembly services? Yes, we offer professional assembly for an additional fee.

• What is the cost of assembly? Assembly costs depend on the product. Please inquire for information.

• Can I assemble the furniture myself? Yes, most items come with assembly instructions.

 Company and General

• Who can I contact for more information? You can write us a letter by email at info@xlfurniture.co.uk, or send us a message on WhatsApp on the number +447887984024 for quicker response.

• Is there any discounts? Follow our social networks to be first to know about our sales and discounts.

• Is furniture handcrafted? Yes! Most of our furniture pieces are handcrafted individually for each customer.